This course provides essential training for volunteers working across community, health, social‑care, and charitable environments. It covers safety, safeguarding, communication, infection control, equality, boundaries, and responsibilities volunteers must follow to support individuals safely and professionally. The training is fully online and self‑paced, making it suitable for both new and experienced volunteers.
Who This Course Is For
- Volunteers working in community groups, charities, care settings, or public services.
- Individuals new to volunteering who require core safety and awareness training.
- Organisations that need volunteers to meet safety, ethical, and safeguarding standards.
- Anyone who wants to understand their responsibilities while supporting vulnerable people.
What You Will Learn
Module 1 – Introduction to Volunteering Roles
Explains volunteer responsibilities, expectations, professional behaviour, boundaries, and the importance of working ethically.
Module 2 – Safeguarding Adults & Children
Covers recognising abuse, responding to concerns, reporting procedures, and understanding legal safeguarding duties.
Module 3 – Communication Skills
Focuses on effective communication, active listening, conflict awareness, and supporting individuals respectfully.
Module 4 – Health & Safety Awareness
Explains hazard awareness, risk assessments, emergency procedures, and safe working practices in volunteer settings.
Module 5 – Infection Prevention & Control
Covers hygiene practices, hand‑washing, PPE basics, reducing infection spread, and maintaining safe environments.
Module 6 – Equality, Diversity & Inclusion
Teaches non‑discriminatory practice, respecting cultural differences, and promoting fairness and dignity.
Module 7 – Professional Boundaries
Discusses appropriate volunteer behaviour, maintaining boundaries, avoiding over‑involvement, and recognising risks.
Module 8 – Confidentiality & Data Handling
Explains secure handling of information, privacy rules, confidentiality, and when information must be shared for safety.
Module 9 – Supporting Vulnerable Individuals
Covers awareness of mental health needs, emotional support, and clear guidelines on what volunteers can and cannot do.
Module 10 – Reporting & Record Keeping
Teaches how to report concerns, document essential information, and follow organisational procedures.
Assessment & Certification
Learners complete an online assessment to demonstrate understanding. Results are delivered instantly. If not passed, the test may be retaken at no extra cost. After completion, learners receive a digital accredited certificate, with an option to request a printed version.
Key Benefits
- Provides essential awareness training for safe and effective volunteering.
- Strengthens communication, safeguarding, and professional conduct.
- Suitable for all volunteer roles across different sectors.
- Flexible online learning with recognised certification.
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£120.00
