The Non-Clinical Conflict Resolution course is designed to help learners understand how to manage and resolve conflict effectively in non-clinical environments. The course focuses on clear communication, de-escalation techniques, and practical strategies to prevent and resolve disagreements in a calm and professional manner.
This programme is suitable for individuals working in healthcare support, social care, education, customer service, or other non-clinical roles where conflict may arise.
Who This Course Is For
This course is suitable for:
• Non-clinical healthcare staff
• Social care and support workers
• Administrative and reception staff
• Customer-facing professionals
• Anyone working in environments where conflict may occur
Why Conflict Resolution Is Important
Unresolved conflict can negatively impact teamwork, safety, and wellbeing. Effective conflict resolution helps promote respectful communication, reduce stress, and maintain positive working relationships.
This course supports learners in recognising early signs of conflict and responding professionally to prevent escalation.
Course Content
The course covers key topics, including:
• Understanding conflict and its causes
• Communication skills for conflict resolution
• De-escalation techniques
• Managing difficult conversations
• Emotional awareness and self-control
• Personal safety and boundaries
• Problem-solving approaches
• Promoting respectful workplace interactions
Learning Outcomes
By the end of this course, learners will:
• Understand different types of conflict
• Communicate calmly and confidently in challenging situations
• Apply practical conflict-resolution strategies
• Prevent escalation and promote positive outcomes
• Maintain professionalism in difficult interactions
Certification
Upon successful completion, learners receive a CPD-accredited certificate. This certificate can be used as evidence of training and professional development.
Important Notes
This course is educational and does not replace employer-specific conflict management policies or specialist training where required.
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£120.00
