Admin, Secretarial & PA

Course Overview

The Admin, Secretarial & PA course provides learners with the essential knowledge and practical skills required to work effectively in administrative and office support roles. The course explores the responsibilities of administrative assistants, secretaries, and personal assistants, as well as the key organisational and communication skills needed to support business operations.

This course introduces core office administration practices including diary management, meeting coordination, record keeping, business communication, and customer service. Learners will gain an understanding of how administrative professionals support managers, executives, and teams within professional environments.

Through structured learning, participants will develop the knowledge required to perform administrative tasks efficiently and contribute to smooth office operations.

Key Learning Outcomes

By completing this qualification, learners will be able to:

Understand the roles and responsibilities of administrative professionals

Develop effective office administration and organisational skills

Manage business communication and telephone etiquette

Organise meetings, travel arrangements, and office schedules

Understand record keeping and filing systems

Develop professional communication and business writing skills

Provide high-quality customer service and administrative support

Course Aims

This course aims to equip learners with the knowledge and understanding required to:

• Understand office administration and personal assistant roles
• Develop strong organisational and communication skills
• Manage office tasks, schedules, and documentation efficiently
• Provide professional support within business environments

(Exact qualifications may vary depending on training provider requirements.)

Who This Course Is For

This course is suitable for:

• Aspiring administrative assistants
• Personal assistants and secretaries
• Receptionists and office support staff
• Individuals interested in office administration careers
• Anyone wishing to improve organisational and communication skills

No prior experience is required.

Course Content / Units

Introduction to Administrative Support Roles

Understanding the Role of a Personal Assistant

Office Administration and Business Support

Developing Effective Administrative Skills

Reception Duties and Front Office Management

Business Telephone and Communication Skills

Professional Representation of Executives and Organisations

Business Etiquette and Professional Conduct

Mail Handling and Shipping Procedures

Organising Business Travel Arrangements

Meeting and Conference Coordination

Diary Management and Note Taking

Time Management and Work Prioritisation

Record Keeping and Filing Systems

Business Writing and Professional Communication

Organisational and Workplace Efficiency Skills

Customer Service and Client Relations

Planning, Scheduling, and Task Coordination

Financial Administration including Invoicing and Petty Cash

Course Delivery

The course is delivered through online learning materials, structured lessons, and interactive training resources. Learners can access the course through computers, tablets, or smartphones, allowing flexible and self-paced learning.

Assessment

Assessment is typically knowledge-based and may include:

• Multiple-choice questions
• Online quizzes or written assessments
• Scenario-based administrative case studies

Progression Opportunities

Successful learners may progress to:

• Administrative assistant or office administrator roles
• Personal assistant or executive assistant positions
• Receptionist or office support careers
• Further studies in business administration or office management

Certification

Upon successful completion, learners will receive a recognised Admin, Secretarial & PA certificate demonstrating their knowledge of administrative support and office management practices.

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