Office 2019 Outlook Part 2

Course Overview

The Office 2019 Outlook Part 2 course provides learners with essential knowledge of advanced email management, communication tools, and productivity features available in Microsoft Outlook. The qualification focuses on improving organisational efficiency by teaching users how to manage emails, calendars, contacts, and tasks effectively in a professional workplace environment.

This course is ideal for individuals who already have basic knowledge of Microsoft Outlook and wish to develop more advanced skills to manage communication and scheduling more efficiently.

Key Learning Outcomes

By completing this qualification, learners will be able to:

Manage and organise emails using folders, rules, and filters

Use advanced calendar features for scheduling meetings and appointments

Manage contacts and contact groups efficiently

Use task management tools to organise workloads

Improve workplace communication using Outlook collaboration features

Enhance productivity using Outlook settings and automation tools

Understand advanced email security and message management techniques

Course Aims

This course aims to equip learners with the knowledge and understanding required to:

• Use Microsoft Outlook effectively for professional communication
• Organise emails, tasks, and calendars efficiently
• Improve workplace productivity through Outlook tools
• Develop advanced skills in managing digital communication

(Exact qualifications may vary depending on awarding body requirements.)

Who This Course Is For

This course is suitable for:

• Office administrators and assistants
• Business professionals using Microsoft Outlook
• Managers and team leaders
• Employees who manage daily communications and schedules
• Anyone wishing to improve their Outlook productivity skills

No prior experience is required, although basic knowledge of Microsoft Outlook is recommended.

Course Content / Units

Advanced Email Management in Outlook

Using Rules, Filters, and Folders

Managing Calendars and Scheduling Meetings

Contact and Address Book Management

Task and Workflow Organisation

Outlook Productivity and Automation Tools

Security and Message Management Features

Course Delivery

The course is delivered through fully online learning modules, interactive lessons, and professional audio-visual materials developed by qualified professionals. Learners can access the training on laptops, tablets, or smartphones, allowing flexible and self-paced study.

Assessment

Assessment is typically knowledge-based and may include:

• Multiple-choice questions
• Short written answers
• Online assessments

Progression Opportunities

Successful learners may progress to:

• Advanced Microsoft Office training courses
• Professional development in office administration
• Business productivity and digital workplace skills training
• Further Microsoft Office specialist certifications

Certification

Upon successful completion, learners will receive a recognised Office 2019 Outlook Part 2 certificate demonstrating their knowledge of advanced Outlook features and workplace productivity tools.

Accreditation

This course is CPD accredited and designed to provide up-to-date digital workplace skills and professional development. Learners will receive a digital certificate upon completion, with the option to request a printed certificate delivered by post.

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