The Level 3 Award in the Delivery of Conflict Management Training is designed for experienced professionals who wish to become qualified trainers in conflict management. This course equips learners with the knowledge, instructional skills, and professional competence required to design, deliver, and assess effective conflict management training across a range of professional environments.
The qualification focuses on understanding conflict behaviour, communication strategies, legal considerations, and safe training delivery in line with recognised industry standards.
By completing this qualification, learners will be able to:
Understand the causes and stages of conflict and how it escalates
Apply effective communication techniques to prevent and manage conflict
Demonstrate de-escalation strategies and behaviour management techniques
Understand legal responsibilities, duty of care, and ethical practice when delivering conflict management training
Plan, prepare, and deliver structured conflict management training sessions
Assess learner competence and provide constructive feedback
Deliver compliant and professional training aligned with organisational and regulatory requirements
This qualification is suitable for professionals working in roles where conflict management is essential, including:
It is ideal for individuals seeking to progress into a conflict management trainer role or those responsible for delivering in-house conflict management training.
The course is delivered through a combination of theoretical learning, practical demonstrations, group discussions, and teaching practice. Learners will gain hands-on experience in delivering conflict management training in a safe and controlled environment.
Delivery methods may include classroom-based learning, blended learning, or in-house training formats, depending on the provider.
Assessment is based on practical delivery, lesson planning, learner engagement, and written or oral knowledge checks. Learners must demonstrate both subject knowledge and the ability to deliver conflict management training effectively.
Upon successful completion and assessment, learners will receive a recognised Level 3 Award in the Delivery of Conflict Management Training, enabling them to deliver approved conflict management training within professional, regulated, and organisational settings.
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£120.00
